Privacy Policy

PandaBet protects your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our online sportsbook platform. Trust is fundamental to our relationship with you, and we take our data protection responsibilities seriously.

This policy applies to all users of PandaBet's services, including our website, mobile applications, and related platforms. By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our data processing practices as described here.

We collect several types of information to provide and improve our services:

• Account Information: When you register with PandaBet, we collect your name, email address, date of birth, phone number, and residential address. This information is essential for account verification and regulatory compliance.
• Financial Information: We collect payment method details, transaction history, and banking information necessary for deposits and withdrawals. We do not store complete credit card numbers on our servers.
• Identity Verification Data: To comply with anti-money laundering regulations, we may collect copies of government-issued identification documents and proof of address.
• Betting Activity: We record your betting history, preferences, odds viewed, and gaming patterns to enhance your experience and ensure responsible gambling practices.
• Technical Information: We automatically collect device information, IP addresses, browser type, operating system, and usage data through cookies and similar technologies.
• Communication Records: We maintain records of your interactions with our customer support team, including chat logs, emails, and phone conversations.

PandaBet uses your personal information for several legitimate purposes. We process your account information to create and maintain your user profile, verify your identity, and comply with licensing requirements. Your financial data allows us to process transactions securely and efficiently.

We analyze your betting patterns and preferences to personalize your experience, recommend relevant markets, and implement responsible gambling measures. This includes setting appropriate limits and identifying potentially problematic gambling behavior.

Your information also helps us improve our platform, develop new features, and conduct market research. We use communication data to provide customer support and resolve any issues you may encounter while using our services.

Under applicable data protection laws, including GDPR where relevant, we process your personal data based on several legal grounds. Contract performance is the primary basis for processing account and transaction data necessary to provide our sportsbook services.

Legal compliance requirements mandate the collection and processing of identity verification information and transaction monitoring data. Our legitimate interests justify processing data for fraud prevention, platform improvement, and marketing communications, provided these interests do not override your fundamental privacy rights.

Where required, we obtain your explicit consent for specific processing activities, such as promotional communications or advanced analytics features.

PandaBet shares your information only when necessary and appropriate. We work with third-party service providers who assist with payment processing, identity verification, customer support, and technical infrastructure. These partners are contractually bound to protect your data and use it only for specified purposes.

We may disclose information to regulatory authorities, licensing bodies, and law enforcement agencies when required by law or to comply with legal obligations. This includes anti-money laundering investigations and responsible gambling reporting requirements.

In the event of a business merger, acquisition, or sale, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols, secure socket layer technology, and multi-factor authentication where appropriate.

Access to personal data is restricted to authorized personnel who require it for their job functions. We regularly update our security practices and conduct vulnerability assessments to maintain high protection standards.

While we protect your information, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

You have several rights regarding your personal data. You can access your account information at any time through your PandaBet profile settings. You may request corrections to inaccurate data or ask us to delete your information, subject to legal and regulatory retention requirements.

You can object to certain processing activities, request data portability, or withdraw consent where applicable. To exercise these rights, contact our privacy team using the information provided below. We will respond to your requests within the timeframes required by applicable law.

PandaBet uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Essential cookies are necessary for platform functionality, while optional cookies help us improve our services and deliver targeted content.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features but will not prevent you from using core sportsbook services.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Account information is typically maintained for the duration of your relationship with PandaBet and for a reasonable period thereafter to comply with legal obligations.

Transaction records and identity verification documents are retained according to regulatory requirements, which may extend beyond account closure. We regularly review our data retention practices and securely delete information that is no longer needed.

PandaBet may transfer your personal data to countries outside your jurisdiction for processing and storage. We ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under applicable data protection laws.

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected such information, we will promptly delete it and terminate the associated account.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email or prominent notices on our platform. Continued use of PandaBet services after policy updates constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer through the contact methods available on our website or by email at [email protected]. We address your concerns promptly and transparently.